Flagship service · Tech Provider approved by Meta
Your WhatsApp answers, qualifies and sells. Around the clock.
We build AI WhatsApp assistants that reply like your best salesperson, on your own number, with an official connection to Meta.
In short
An AI WhatsApp assistant is a program that answers a business's WhatsApp messages in seconds, in the brand's voice, at any hour. Ikusa Media builds them on the official WhatsApp Business API as a Tech Provider approved by Meta, with coexistence: the number keeps working in the WhatsApp Business app on the phone while the assistant handles conversations.
What changes
From this…
- Messages that go unanswered at night and on weekends.
- The same questions about prices, hours and location, every day.
- Leads from your ads going cold before anyone replies.
- No idea how many people reached out or what they asked for.
…to this.
- Replies in seconds, at any hour, in your brand's voice.
- Every conversation ends in a lead card: what they need, budget and timing.
- When a person is needed, the assistant alerts your team and steps aside.
- Automatic follow-ups for anyone who left a conversation halfway.
What's included
Everything you need, from one team.
We tailor it to your business. Your proposal shows exactly what your project includes.
Official Meta connection
We use the WhatsApp Business API as an approved Tech Provider. No unofficial apps that put your number at risk.
Your same number
With coexistence, your team keeps using the WhatsApp Business app on the phone while the assistant replies.
Trained on your business
We teach it your services, prices, hours and policies, and how you want it to sound. You decide what it can and can't say.
Inbox and customer cards
See every conversation, reply from the dashboard and find each customer's details in one place.
Team alerts
When someone asks for a person or is ready to buy, your team gets notified right away.
Automatic follow-up
It reaches back out to anyone who didn't finish the conversation, at a reasonable hour and without pushing.
See it in action
How Sofía runs Ikusa's WhatsApp.
Sofía is our own assistant. She replies to everyone who writes to us, understands what they need, and leaves the conversation ready for our team to prepare a proposal. Yours can do the same for your business.
How we do it
Step by step, no surprises.
- 01
Assessment
We look at what your customers ask, how you answer today and what you want the assistant to do: sell, book, qualify or support.
- 02
Knowledge and voice
Together we write the knowledge base and the rules: what it answers, when it hands off to a person and how it closes.
- 03
Official connection
We connect your number to the WhatsApp Business API with coexistence, through Meta's official onboarding.
- 04
Testing and launch
We test it with real conversations before opening it to your customers.
- 05
Monthly tuning
We read the conversations, fix what needs fixing and add what's missing.
Related work
Made by our team.
Related guides
Learn before you decide.
What an AI WhatsApp assistant is and how coexistence works
An AI WhatsApp assistant is software connected to the official WhatsApp Business API that reads your customers' messages, understands what they want and replies with your business information at any hour.
Read guide →02How much a WhatsApp chatbot costs: the factors that set the price
A business WhatsApp chatbot has three cost components: what Meta charges for certain messages on the official API, the initial setup of the assistant (knowledge, rules, connection and integrations), and monthly maintenance.
Read guide →03Meta Ads Manager vs. the Boost button: what changes and which one fits your business
The Boost button on Instagram and Facebook is the quick way to pay for a post to reach more people, with limited options for objective, audience and measurement.
Read guide →Straight answers
Frequently asked questions
What people ask us most before starting. Still have a question? Message us on WhatsApp.
What is an AI WhatsApp assistant?
It's an assistant that answers your business's WhatsApp messages using artificial intelligence. It understands what people write, replies with your company's information and leaves every conversation ready for your team to close the sale.
Can I keep using WhatsApp on my phone?
Yes. We work with coexistence: your number stays active in the WhatsApp Business app and the assistant replies at the same time. When you or your team write in a conversation, the assistant pauses there.
What does it mean that Ikusa Media is a Meta Tech Provider?
It means Meta verified Ikusa Media and approved its app to connect other companies' WhatsApp numbers to the official API. That's why we can offer coexistence and a connection with no risk of being blocked.
Does the assistant say it's AI?
If a customer asks, it never denies it and offers to connect them with a person. In Europe, it also identifies itself as a virtual assistant from the first message, as the EU AI Act requires.
How long does it take to set up?
It depends on how much information needs to be prepared and on your business verification with Meta. You get the exact timeline in the proposal.
Does it work for any type of business?
It works especially well for restaurants, hotels, retail stores, real estate, clinics and professional services: any business that gets a lot of questions on WhatsApp.
Start a project
Let's talk about your project.
Four quick questions. When you finish, WhatsApp opens with a summary and we prepare a tailored proposal.
Sofía replies right away, at any hour. Our team works Monday to Friday, 8 am–5 pm in Venezuela and 8 am–6 pm in Spain.