BiancaAI WhatsApp assistant
- Warm and calm
- Venezuelan Spanish
- Knows when to hand over to the team
01 · Branding
Villa Emma's symbol is a minimalist mosaic rose: elegant, with finished edges and inspired by the mountain nature around the villa. We set it down in the brand guidelines, with the palette, typography and usage rules.
Brand palette
Titles · Arameza
Villa Emma
ABCDEFGHIJKLMNOPQRSTUVWXYZ
Body · Montserrat
Signature cuisine, pasta made in house and wood-smoked meats.
abcdefghijklmnopqrstuvwxyz 0123456789
Accent · Aluria
Tu mesa en las alturas



The brand lives in every printed piece: the menu, the WiFi sign and the corporate package.
02 · Professional photography
Food, venue and event photography, reels and drone footage for its monthly content plan.
37K+Instagram followers, starting from zero, with this content and a consistent strategy.









03 · E-card
We designed and built its e-card: a fast-loading digital card with everything a guest needs.

04 · AI assistant
Bianca answers Villa Emma's WhatsApp: she replies about the menu, opening hours and directions, and takes the details of every booking so the team can confirm it. She was the first AI assistant we built, the project that led us to become a Meta Tech Provider.
Hi, can I book a table for Saturday?
12:01Hi, I'm Bianca from Villa Emma. Happy to help. How many people, and at what time?
12:02Four of us, at 1 pm.
12:03Perfect. Send me your name and phone number and I'll pass your booking to the team to confirm.
12:04
See our menu
Sample conversation
The project
We created Villa Emma's identity and backed it with professional photography, the e-card, the website and Bianca, its AI WhatsApp assistant.





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